Letter to complain about your energy supply being switched without your agreement
If you were transferred to a new energy supplier without agreeing to it, you have rights under the 'Erroneous Transfer Charter'. Put your complaint in writing to make sure you get your supply returned to your original supplier.
This is an example letter and may not suit your specific situation.
If you need more detailed advice and guidance, contact the Citizens Advice Consumer Helpline.
Example letter
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
17 January 2023
British Power
24 Station Road
Giltham
GT16 3LP
Type of supply: Dual fuel
Account number: A632145
Reference number: JH556612
Gas meter serial number: G1 A0123456
Electricity meter serial number: L12E01234
To whom it may concern,
Re: Complaint about erroneous transfer
I am writing to you as my energy supply has been transferred to a new supplier without my consent. I would like you to take back my supply and bill me as if I never left, as provided for in the Erroneous Transfer Charter.
The supplier who has taken over my supply is Western Energy.
Please address and respond to the points below, including any other information you feel would be relevant to help resolve this complaint.
Please apply to have my supply returned as an erroneous transfer and ensure that the account continues to be billed as if I never left. Additionally, please resolve any errors on the distributor's database that could lead to this problem reoccurring.
Please reply in writing within 10 working days.
Thank you.
Yours faithfully,
Sam Hoolin