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Letter to get a loan fee refunded when the loan hasn't been received

This advice applies to Cymru

Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months.

 This letter should not be used when the trader is in breach of contract.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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