Letter to complain about non-delivery of goods
Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered.
Example letter
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
11 January 2023
Giltham Traders
24 Station Road
Giltham
GT16 3LP
To whom it may concern,
On 14 January 2022 I ordered the following from you:
A pair of Swift trainers.
I paid the full amount of £20 by credit card.
The reference number for my order was 13243546.
I was expecting to take delivery of the item on 19 January 2022, but at present I have still not received the goods. Failure to deliver within a reasonable time and after the agreed deadline is a breach of the Consumer Rights Act 2015.
Time is now essential. Please deliver the item as soon as possible. If you do not, I will expect a full refund.
Yours faithfully,
Sam Hoolin