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Letter to ask for a refund or alternative when a package holiday is changed

Mae’r cyngor hwn yn berthnasol i Cymru

Use this letter if a package holiday you've booked has been changed and you want to either:

  • cancel it and ask for a refund
  • switch to an alternative holiday

Write letter

Example letter

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

17 January 2023













Sunny Getaways

24 Station Road

Giltham

GT16 3LP


Booking reference: 123456789

To whom it may concern,

Re: The Package Travel and Linked Travel Arrangements Regulations 2018

On 8 August 2022 we agreed a contract for: Two-week adventure break in Grand Canaria.

I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking.

This constitutes a ’significant change' for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.

Please contact me within 14 days with your proposals to do this.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

A oedd y cyngor hwn yn fuddiol?
Pam nad oedd y cyngor yn fuddiol?

Dywedwch fwy wrthym am pam nad oedd ein cyngor yn helpu.

A oedd y cyngor hwn yn fuddiol?

Diolch i chi, cyflwynwyd eich adborth.