Letter to complain about the poor standard of a service
You might want to use this letter to complain about things like:
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problems with car repairs
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poor service in a hotel or restaurant
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badly done hair and beauty treatments
It should help the trader understand your point of view and their legal obligation to sort out the problem.
If your problem is with poor quality building work, badly done decorating or a botched home improvement use the letter to complain to a trader about poor quality work instead.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
Before you use this template, make sure you read our advice on how to complain about a service or what to do if you have a problem with a car repair.
Example letter
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
11 January 2023
Giltham Traders
24 Station Road
Giltham
GT16 3LP
To whom it may concern,
Consumer Rights Act 2015
On 10 December 2022, you agreed to the following work: Install a bathroom suite in my home.
We agreed this work would be completed by 11 December 2022 at a cost of £300.
However, I have had the following problems:
1) The sink you installed doesn't drain properly
2) The flush on the toilet doesn't work at all
According to the law named above, I am entitled to have this work done with reasonable care and skill.
I would like you to repair both of these faults within a week or I would like you to refund my money and I will ask someone to do the work who is able to.
Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
Sam Hoolin