Social services complaints
What to consider before making a complaint about a service received from your local authority social service department.
Who can use the local authority's complaints procedure to complain about children's services or adults' services.
What social services you can complain about using the local authority complaints procedure and the time limits for making a complaint.
Using the local authority complaints procedure to complain about social services.
Your options if you do not want to use the local authority complaints procedure to complain about social services or what to do if you have used the procedure and are not satisfied with the outcome.