Get help with gambling problems
If you’re worried about your gambling or someone else’s, there are places you can go for support.
If you’re struggling with debt
Start dealing with your debts as soon as you can, as well as getting help to stop gambling. Our debt advice will help you:
- work out which debts to deal with first
- find specialist help, if you need it
Find out how to start dealing with your debts.
If you want to stop gambling, the best thing to do is add your name to a list of people gambling companies aren’t allowed to serve. This is called 'self excluding' yourself - find out more about self exclusion on the GambleAware website.
If you’d like to talk to someone about your problem, you can:
- talk to an adviser from GamCare, a gambling charity
- go to Gamblers Anonymous meetings for group support
You can also:
- find out more about support you can get on the GamCare website
- find more strategies to stop yourself gambling on the Gambling Commission website
- download the free Gambling Therapy app - it’s a collection of strategies to help with gambling addiction
If you haven’t been paying your rent or mortgage
You should contact your landlord or mortgage lender as soon as possible - it can be tough, but if you ignore their warnings you could lose your home.
Check if you can get a refund if you’ve borrowed money
You can complain to your lender if they let you borrow money you couldn’t afford to pay back - for example, if they gave you a loan or credit card.
You should complain if both of the following apply:
you’ve used the money you borrowed to gamble
your lender should have known you gamble before they lent you money - for example, if your bank statements showed you were gambling
If your complaint is successful, your lender should remove any charges or interest. If you’ve already paid charges or interest, your lender should refund you. You’ll usually still have to pay back the money you borrowed.
If you’re worried about your partner’s gambling
You can’t be held responsible for any debts in your partner’s name.
If your partner has taken out debts in your name without you knowing, it’s fraud. You aren’t responsible for paying these back, but you’d have to report the fraud to the police.
You should keep an eye on your finances - your partner could be hiding the scale of the problem from you. If you’re not sure how to approach the situation you can talk to an adviser from GamCare.
If you have a joint credit card or loan with your partner
You’ll be responsible for those debts. Your credit rating can also be affected by your partner’s actions, because you have a financial link to them.
There are steps you can take to get on top of credit card and loan debts
If you have a joint benefit claim and your partner gets the money
You might be able to split the payments so your partner can’t gamble with your money.
You’ll need to ask the people who pay your benefits and explain the situation. You can contact them using the details on any letters or emails you’ve got about your benefits.
If you own your home jointly with your partner
If your partner is in debt, the court could force them to sell their share of your house to pay them off. This could mean you have to leave, even if the debts aren’t in your name.
If you’re worried about this, you can contact the people your partner owes money to. Explain the situation to them and tell them what your partner is doing to tackle the problem.
Some companies can bend the rules for customers struggling with gambling problems. They might give you more time to pay or say you don’t have to pay some of the debt.
If you were allowed to gamble when you shouldn’t have
Gambling companies shouldn't let you gamble if:
- you’re on the list of ‘self-excluded’ people - find out more about self exclusion on the GambleAware website
- you’re under 18 years old
If you think you shouldn’t have been allowed to gamble you can complain to the Gambling Commission on their website. They can take action if they think a gambling company hasn't followed the rules.
Shops shouldn’t sell you National Lottery tickets or scratchcards if you’re under 18 years old. If you think they shouldn’t have sold you or someone else a ticket or scratchcard you can complain to the National Lottery on their website.