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Energy supply

You may have problems when getting connected or paying your energy bills. Find out how to choose a supplier or switch to another one, and what to do if your power goes off.

There is also information on saving money on your energy bills and what help might be available.

If you'd like to speak to an adviser, the Citizens Advice consumer helpline is 03454 04 05 06.

Our energy campaigns

Citizens Advice regularly runs campaigns which focus on the rights of consumers in the energy market and the complaints consumers have with energy companies. Each autumn we help run the annual Big Energy Saving Week, a national campaign to help people cut their fuel bills.

Campaigning for a fair deal for energy customers