Complaining about post
These pages outline the process you should follow when complaining about a postal operator or post office and what you can do if you’re not happy with the response.
Complaining to Royal Mail or other postal operators if you are unhappy with any of the services or products provided.
What the Postal Redress Service (POSTRS) is, when you can refer a postal service complaint to it, and what happens after you apply to POSTRS.
How you can complain if you’re not happy with the service you received at a post office.
The rules on what traders can charge for stamps and what you should do if you’ve been charged too much.