Problems with post delivery
These pages explain your options if your mail is being delivered to the wrong address, you have received a card about an undelivered item, your mail delivery times have changed or when Royal Mail refuse to deliver.
What to do if you’re receiving someone else’s mail or mail that is incorrectly addressed.
What to do if your mail arrived damaged or opened and you suspect that someone else is opening or tampering with it.
What to do if your mail is being delivered to the wrong address and steps you can take to avoid your mail being delivered to the wrong address.
What you can do if, while you were out, your postman left your mail in a visible or unsecure area at your home because it wouldn't fit through your letterbox. This is known as doorstepping.
What you should do if you receive a ‘fee to pay’ card (P4605 card) to inform you that someone has sent an item of mail to you but not paid the right amount of postage, and that the mail is being kept at the delivery office and the fee you need to pay for it to be delivered to you.
What you should do if you receive a ‘something for you’ card (P739 card) when you were out explaining why your post could not be delivered, how to arrange to collect your post or have it re-delivered, and the steps you should take if you think a card was left when you were at home.
When Royal Mail can refuse to deliver mail to your home and your options if you are informed you cannot get your mail delivered.
What to do if you’re unhappy about changes to your letter box collection or post delivery times.
Your options and what you should do if you’re having problems with your postman.