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Problems with post delivery

These pages explain your options if your mail is being delivered to the wrong address, you have received a card about an undelivered item, your mail delivery times have changed or when Royal Mail refuse to deliver.

You’re getting someone else’s mail

What to do if you’re receiving someone else’s mail or mail that is incorrectly addressed.

Your post is being opened or tampered with

What to do if your mail arrived damaged or opened and you suspect that someone else is opening or tampering with it.

Your mail is being delivered to the wrong address

What to do if your mail is being delivered to the wrong address and steps you can take to avoid your mail being delivered to the wrong address.

Your mail was left in an unsecure or visible place at your home

What you can do if, while you were out, your postman left your mail in a visible or unsecure area at your home because it wouldn't fit through your letterbox. This is known as doorstepping.

You’ve received a ‘fee to pay’ card from Royal Mail

What you should do if you receive a ‘fee to pay’ card (P4605 card) to inform you that someone has sent an item of mail to you but not paid the right amount of postage, and that the mail is being kept at the delivery office and the fee you need to pay for it to be delivered to you.

You’ve received a ‘something for you’ card from Royal Mail

What you should do if you receive a ‘something for you’ card (P739 card) when you were out explaining why your post could not be delivered, how to arrange to collect your post or have it re-delivered, and the steps you should take if you think a card was left when you were at home.

Can Royal Mail refuse to deliver mail to your home?

When Royal Mail can refuse to deliver mail to your home and your options if you are informed you cannot get your mail delivered.

Your post box collection or mail delivery times have changed

What to do if you’re unhappy about changes to your letter box collection or post delivery times.

What to do if you’re having problems with your postman

Your options and what you should do if you’re having problems with your postman.