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Chat with us online about an energy problem

This advice applies to England

You can talk about your energy issue with a trained adviser online.

Chat is usually available 9am to 5pm, Monday to Friday. It's not available on public holidays.



To connect you to the right adviser, we’ll ask you for a few details, including your postcode.

You can read our privacy policy to find out how we store and use your personal information.

Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.

If no advisers are available

You can use our online form to contact us about an energy problem.

If you’re having problems connecting

It might take a few minutes to connect you to an adviser.

Some ‘ad blocker’ software stops chat working. If you use an ad blocker, make sure to add as a trusted site.

Complain about chat

You can make a complaint about our chat service.

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