Skip to navigation Skip to content Skip to footer

If you get pinged by the NHS COVID app

This advice applies to England

If you get a message or ‘ping’ from the NHS COVID-19 app, it means you’ve been in contact with someone with coronavirus.

You might need to stay at home and self-isolate. You should check what to do if you get pinged on the NHS website.

If you don’t self-isolate when you should

If you get pinged and ignore the guidance, you might spread coronavirus to people around you. You can’t be fined or get a criminal record.

If you need to leave your home

The law says you can leave your home in some specific situations. For example, you can leave your home to:

  • get basic things like food, medicine and pet supplies – if you can’t get them delivered

  • get help from a medical professional or a vet – contact them by phone first, if you can

  • use public services like the Jobcentre Plus or social services – contact them by phone first, if you can

  • go to the funeral of a close family member

  • avoid harm – for example if you’re at risk of domestic violence

  • do something the law says you have to – for example jury service

  • move to a new address if you can’t stay in your home

You shouldn’t leave your home to go to work.

Check if your employer or agency has a policy that says you should tell them if you get pinged. If you don’t tell them they might take disciplinary action against you.

Even if your employer or agency doesn’t have a policy, it’s a good idea to tell them. It’s worth telling them in writing so you can prove it later.

Your employer or agency shouldn’t make you go to work if it’s not safe. If they try  to make you go to work, get help from an adviser.

If you’re worried about money

You might be able to get:

  • a self-isolation payment from your local council
  • Statutory Sick Pay (SSP) from your employer
  • Employment and Support Allowance (ESA) from the government

Check what payments and benefits you can get if you're self-isolating.

Did this advice help?
Why wasn't this advice helpful?

Please tell us more about why our advice didn't help.

Did this advice help?

Thank you, your feedback has been submitted.

Additional feedback