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Consumer

Jelly shopperWe believe in a better deal for consumers. We want consumers to know where they can turn to for advice, who will speak up for them when things aren’t right and how they can help stop problems in the future. Which is why we welcome the Government’s plans to bring all consumer advice, advocacy and education under our roof. We want to provide a simpler, more effective service for consumers.

Are you looking for advice on consumer issues?

Our consumer service provides free, confidential and impartial advice. Get help now.

Advice

Our consumer service provides free, independent, impartial consumer advice for everyone.

Advocacy

We use our evidence base to campaign and influence on the issues that matter most to consumers.

Education

Through our consumer education responsibilities, we want to empower people to make the right choices.

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Consumer Futures transition

In April 2014, Consumer Futures will transfer to the Citizens Advice service. For more information:

Latest consumer news