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Jelly shopperWe believe in a better deal for consumers. We want consumers to know where they can turn to for advice, who will speak up for them when things aren’t right and how they can help stop problems in the future. Which is why we welcome the Government’s plans to bring all consumer advice, advocacy and education under our roof. We want to provide a simpler, more effective service for consumers.

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Our consumer service provides free, confidential and impartial advice. Get help now.


Our consumer service provides free, independent, impartial consumer advice for everyone.


We use our evidence base to campaign and influence on the issues that matter most to consumers.


Through our consumer education responsibilities, we want to empower people to make the right choices.

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Consumer Futures transition

In April 2014, Consumer Futures will transfer to the Citizens Advice service. For more information:

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