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Kensington (London) Citizens Advice

Contact us

2 Acklam Road (on the corner of Portobello Road)
W10 5QZ

0300 330 1174 (ADVICELINE: Mon - Fri 10a.m. -4p.m.)

About our advice service

We feel that it is important to let all our clients know what actions we are taking in response to Coronavirus and recent guidance issued by the Government. We are committed to ensuring the safety of all clients as well as our volunteers and staff. We are also aware of the needs of our clients and for this reason, we are determined to continue to meet demand. However, this does mean that we have had to make some changes to our operations for the foreseeable future.
We've stopped giving face to face advice.
You can get advice:
• by phone – 0300 330 1174
• by email –
• on the Citizens Advice website
• online - read about online chat

Please Note that we have had trouble connecting to our mail server from 10th to 21st April and as a result were unable to send or receive emails. We apologise for the inconvenience this may have caused and ask if you could resend your emails so that we can attend to your enquiries.

Coronavirus - visiting your local Citizens Advice

Most local Citizens Advice aren’t giving face to face advice to reduce the spread of coronavirus.

If you can’t contact your local Citizens Advice, check other ways you can get advice by phone or online chat.

Advice session times

Day Time Further information
Monday This office will be closed until further notice.

Telephone advice times

Day Time Further information
Monday 10.00 - 16.00
Tuesday 10.00 - 16.00
Wednesday 10.00 - 16.00
Thursday 10.00 - 16.00
Friday 10.00 - 16.00

Access details

  • Wheelchair accessible