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Contact us

Heritage Centre 21 High Street Otford
TN14 5PG

About our advice service

Unfortunately, due to the current Coronavirus (COVID-19) situation, we have taken the difficult decision to stop providing face-to-face advice until further notice.

We apologise for any inconvenience this causes, however we will be providing the same level of advice to our clients via alternative routes and we are still able to offer free, independent, confidential and impartial advice to all across North and West Kent.

You can still access advice in the following ways:
1. Call our Adviceline on 0300 330 9001 for assistance, available Monday - Friday, 10am - 3pm.
2. Email us at Emails will be triaged at times of heavy demand.
3. For self-help advice, visit at any time.

If you’re looking for help to apply for Universal Credit:
• Call us for free on 0800 144 8 444 (Monday - Friday, 8am - 6pm)
• Get support online at

Access details

  • Wheelchair inaccessible - please contact for further details