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Telephone and Digital Services Supervisor

Position: Telephone and Digital Services Supervisor

Location: Leeds

Closing date: 29 October 2017

Role details

Job title: TELEPHONE AND DIGITAL SERVICES SUPERVISOR

Location: Leeds

Salary: Scale 29-31 (£25,951- £27,668) + pension contribution

London allowance: No

Salary pro rata: No

Hours per week: 35 (full time)

Type of contract: Permanent

Closing date for applications: 2017-10-29

Interview date: 2017-11-07

How to apply: www.citizensadviceleeds.org.uk

CONNECT LEEDS PROJECT

Citizens Advice Leeds is seeking candidates to join our new project- Connect Leeds- which aims to reduce digital exclusion among Citizens Advice Leeds service users. The Connect Leeds team will support service users to access digital services, including webchat and Skype, and to increase their skills and confidence in using digital services.

TELEPHONE AND DIGITAL SERVICES SUPERVISOR

Hours: 35 hours per week (full time)

Salary: Scale 29-31 (£25,951- £27,668) + pension contribution

Citizens Advice Leeds is seeking a Telephone and Digital Services Supervisor to work on our exciting new project- Connect Leeds.

The successful candidate will provide supervision and support to the telephone/ digital staff and volunteer team with a particular emphasis on digital services including webchat and Skype.

The ability to work flexibly and efficiently in a demanding environment is essential, as is the ability to think on your feet, anticipate developments in advice services and a can do attitude.

Suitable candidates for the post will have experience of delivering generalist advice, supervising advice work and line management experience.

Closing date for applications: 5pm on 29th October 2017

Interviews: Tuesday 7th November 2017

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.