Getting a gas or electricity supply - overview
When you move to a new home, you need to tell the gas or electricity supplier the date you want to take over the supply. You may also want to switch supplier.
This page explains the steps you should take to get a gas or electricity supply.
Moving to a new home
When you move into a new home, you need to tell the gas or electricity supplier the date you want to take over the supply. If the supply is off, you may have to pay to get it reconnected:
- if you've bought the house you're responsible for paying the re-connection charge
- If you're a tenant, your landlord is responsible for paying the charge.
If the supply was still connected when you moved in, read the meter and inform the supplier of the reading. Be sure to keep a note of the reading. Soon afterwards you should receive written confirmation about your account with the supplier and details of your contract with them.
When you move into a new home, you'll automatically have a contract with the existing gas or electricity supplier. This is called a deemed contract. You can change supplier if you want, but you may have to give the existing supplier at least 21 days’ notice.
- More help on how to take over an energy supply when you move house
- If you need help finding who supplies the energy to your home
You can change gas or electricity supplier whenever you want to. If you are thinking about changing to another supplier, bear in mind that the prices, policies and services offered by different suppliers will vary. You should check carefully the information and contracts for different suppliers to get the best deal for your needs.
- Help and advice on what to do if a supplier refuses to give you a gas or electricity connection
- What to do if a supplier insists you provide some form of financial security before it will provide you with an energy supply