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Getting a refund for a cancelled or delayed train

This advice applies to Northern Ireland

You can get a full refund if your train journey is cancelled, or if you decide not to travel because your train is delayed for more than an hour.

If you’re delayed by more than 30 minutes, you can claim some money back. 
You’ll only get compensation if the delay or cancellation was Translink’s fault - for example if your train broke down.

How much you’ll get depends on whether your journey was local or cross-border.
You’ll need to keep your train tickets and claim within 28 days to get anything.

Refunds for local trains

You can get a full refund if you decide not to travel because your train is delayed for more than an hour.

If you do travel, you can get:

  • 50% of the cost of a single ticket, or one portion of a return ticket - if you were delayed by between 30 and 59 minutes
  • a full refund of a single ticket or one portion of a return ticket - if you were delayed by between 60 and 119 minutes
  • the full value of a return ticket, even if you only bought a single ticket - if you were delayed by more than 119 minutes

Cross-border trains

You can get a full refund if you decide not to travel because your train is delayed for more than an hour.

If you do travel, you can get:

  • 25% of the cost of your ticket - if you were delayed by between 30 and 59 minutes
  • 50% of the cost of your ticket - if you were delayed by between 60 and 89 minutes
  • a full refund - if you were delayed by 90 minutes or more

How to claim

You can claim compensation for local and cross-border services by filling in the form  on the Translink website.

You can print the form out yourself, or pick one up from any large train station.

Send the form to:

Customer Services
Central Station
East Bridge Street
Belfast 
BT1 3PB

Make sure you get proof of postage and a scan or photograph of your tickets, in case the form gets lost in the post.

If you’re not happy with the response

You can complain to Translink if you’re not happy with how your claim was dealt with. Find out more about how to complain on nidirect.

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