Problems with insurance policies
If you need to make an insurance claim, you may have a problem with getting your money back.
Find out what you can do if you have a problem with your claim.
Reasons why your insurer may refuse your insurance claim or will not pay out the full amount.
What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013.
Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer.
Why insurers might not offer you insurance and what to do if you are having problems with getting insurance.