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Letter to claim damages for misrepresented goods or services

This advice applies to Northern Ireland

Use this letter to get a refund or claim damages for goods or services that were misrepresented to you at the time of sale.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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