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• Your energy supplier has put its prices up

  Your energy supplier has put its prices up This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your gas or electricity

• What your landlord can charge you for energy

  they can charge you. If your bills are included in your rent If your bills are included in your rent and your landlord has increased your rent because of higher energy prices, you might be able

• Problems with your energy bill

  Problems with your energy bill Check if you’re responsible for paying an energy bill If you haven’t received an accurate energy bill in a while Your energy supplier has put its prices up If your

• Switching your small business to a new energy supplier

  between 1 to 3 years. You should check: how long the new contract is for how much you'll pay per unit of energy and if the price can change If you're struggling to pay your bills it's worth asking

• Choosing your energy tariff

  use. There are 2 main types of tariffs: standard variable tariff - your rate goes up and down with the price of energy fixed tariff - your rate stays the same for the length of your contract

• Your energy supply

  appliance Problems with your energy bill Check if you’re responsible for paying an energy bill If you haven’t received an accurate energy bill in a while Your energy supplier has put its prices up If your

• Switch energy supplier or tariff

  gas or electricity, you might consider either: switching suppliers switching to a different tariff with your current supplier An energy tariff is a pricing plan for gas or electricity from your energy

• If you think you’ve been charged too much for your energy

  an estimated bill that is wrong your energy supplier has put their prices up you’re being charged for the wrong meter your meter is faulty your energy supplier has made a mistake and overcharged you

• You can't afford to top up your prepayment meter

  changed since you first agreed your repayments.  For example, tell them if: the price of your energy has gone up your income has gone down If you can’t afford the repayments You can ask your supplier

• Decide if prepayment is right for you

  : standard variable tariff, sometimes called a ‘default tariff’ - your rate goes up and down with the price of energy fixed tariff - your rate stays the same for the length of your contract If you’re