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  • Chat with an adviser online

    For issues about applying for Universal Credit, talk to us on our Help to Claim page. For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our

  • Chat with us online about debt

    Citizens Advice or a specialist organisation. Chat is usually available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday. It's not available on public holidays.     If your issue's not about money

  • Get help with scams

    to 6pm - except on public holidays. Calls are free from mobiles and landlines. Chat with us online Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays. You

  • Contact the consumer helpline for energy problems

    about a problem to do with your energy bills or energy supply. You can call, chat online or fill in an online form to reach the Citizens Advice consumer helpline. Call the helpline Citizens Advice

  • Contact the consumer helpline

    speaking to an adviser your call should take an average of 8 to 10 minutes. Calls from mobiles and landlines are free. Chat with us online You can talk about your consumer issue with a trained adviser

  • Contact us about a Universal Credit application

    advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service. Our advisers can help you

  • Working on bank holidays

    you’ll have 20 days left to take when you choose. If you work part-time If your work shuts on bank holidays and you normally work on those days, you’ll have to take them as paid holiday. Because you

  • Contact us

    chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday Debt

  • Get help with a housing discrimination problem

    to 7pm Saturday, 10am to 2pm Calls to these numbers are free. You can also contact the EASS helpline by filling in an online form or chatting online with an adviser. Check the EASS contact page

  • Getting paid less than minimum wage or living wage

    of wage Hourly rate (before tax) Age 23 or over National Living Wage £10.42 Age 21-22 National Minimum Wage £10.18 Age 18-20 National Minimum Wage £7.49 Age 16-17 National Minimum Wage £5.28