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• Your payment card was used without your permission – distance sales

  Your payment card was used without your permission – distance sales This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A distance sale is when you buy something without face-to-face contact. For example shopping by internet, television, mail...

• Report fake or counterfeit goods

  Report fake or counterfeit goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You have the legal right to a refund if you’ve bought something that’s fake or counterfeit. You can also report the seller to Trading...

• Report a scam

  Report a scam This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've been scammed, there are organisations you should report the scam to. Don't feel embarrassed about reporting a scam – scammers are clever and scams...

• Banking – security and fraud

  Banking – security and fraud This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Contact your bank or building society straight away if you're worried someone might have access to your account. For example, if your: card or...

• Get help if you’ve experienced a hate crime or hate incident

  If you or someone you know has experienced a hate crime or hate incident, you can get help from hate crime support services. You can also report it to the police. If you don’t want to talk to the police, you can ask an independent organisation to report it for...