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• Letter to complain about non-delivery of goods

  Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...

• Letter to cancel a contract that's been breached

  Letter to cancel a contract that's been breached This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to cancel a contract if an essential part of it has not been fulfilled. View example letter Sam...

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel or return goods bought online, over the phone or by mail order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to cancel goods that you agreed or paid for online,...

• Letter to complain about a loan

  Letter to complain about a loan This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have a problem with a loan you can use this letter to complain - you can use it for most types...

• Letter to 'make time of the essence': goods

  Letter to 'make time of the essence': goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You...

• Letter to say you received goods or services you didn't ask for

  Letter to say you received goods or services you didn't ask for This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to write to a trader who has sent you goods or services you didn't...

• Letter to ask to be placed on list of unsecured creditors

  Letter to ask to be placed on list of unsecured creditors This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a trader has gone into administration or liquidation and you are owed money or...

• Letter to complain to a phone company about cashback

  Letter to complain to a phone company about cashback This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain to a phone company that hasn't given you the cashback they promised. View example letter...

• Letter to cancel a credit agreement before it starts

  Letter to cancel a credit agreement before it starts This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to let a creditor know that you want to withdraw from a credit agreement before it's executed....

• Letter to ask for a refund or alternative when a package holiday is changed

  Letter to ask for a refund or alternative when a package holiday is changed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a package holiday you've booked has been changed and you want...