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• How to read your smart gas meter

  How to read your smart gas meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read your smart meter. Smart meters normally send readings to your supplier automatically - this is known...

• Interruptions to your water supply

  Interruptions to your water supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your water company must provide a constant supply of water. Sometimes the service might be interrupted for repairs or because of an emergency such...

• If you think you’ve been charged too much for your energy

  If you think you’ve been charged too much for your energy This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your bill has suddenly gone up and you weren’t expecting it, it’s worth finding out why it’s...

• How to read your smart electricity meter

  How to read your smart electricity meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read your smart meter. Smart meters normally send readings to your supplier automatically - this is known as...

• If you didn’t agree to switch energy supplier

  If you didn’t agree to switch energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get an unexpected final bill or welcome letter from an energy supplier, your supply might have been switched without...

• Q14: moving around

  Q14: moving around This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What this question means This question is about how your condition makes it difficult for you to:  stand safely without help  walk safely without stopping and...

• Applying to the CMS for child maintenance

  Applying to the CMS for child maintenance This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might want to ask the Child Maintenance Service (CMS) to arrange maintenance for you if: you haven’t been able to agree...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...

• Claiming compensation from water companies

  Claiming compensation from water companies This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Water companies must follow certain standards, set out by the industry regulator Ofwat about things like appointments, account queries and interruption to water supply....

• Writing off some of your debt if you apply for an administration order

  Writing off some of your debt if you apply for an administration order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you apply for an administration order, you may be able to have some of your...