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• Letter to say you received goods or services you didn't ask for

  Letter to say you received goods or services you didn't ask for This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to write to a trader who has sent you goods or services you didn't...

• Get emotional support if you’ve been scammed

  Get emotional support if you’ve been scammed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're stressed or worried because of a scam, you can talk to someone from these organisations. Victim Support You can get...

• Get compensation if you have a power cut

  Get compensation if you have a power cut This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get compensation if your electricity or gas supply goes off. Your gas or electricity network operator...

• Claiming compensation from Royal Mail

  Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...

• Letter to end contract due to poor work and 'lost faith'

  Letter to end contract due to poor work and 'lost faith' This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important If you purchased goods before 1 October 2015 This letter applies to a service that you gave...

• If you’ve been told your energy supply will be disconnected

  If you’ve been told your energy supply will be disconnected This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you haven’t paid a bill after 28 days, your supplier may contact you about the possibility of disconnecting...

• Buying insurance for your mobile phone

  Buying insurance for your mobile phone This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you sign a mobile phone contract you will normally be offered the chance to buy an insurance policy from your provider. You...

• Report human trafficking

  Report human trafficking This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Human trafficking is the trade of people for exploitation and commercial gain. If you think someone has been trafficked, you can help make them safe. How...

• Interruptions to your water supply

  Interruptions to your water supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your water company must provide a constant supply of water. Sometimes the service might be interrupted for repairs or because of an emergency such...

• How to report repairs

  If you rent your home from a social housing landlord, they're responsible for dealing with most repair problems - check what repairs they have to do. However, it's up to you to tell your landlord about repairs because in most cases, they aren't responsible for the work until they know...