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• Interruptions to your water supply

  Interruptions to your water supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your water company must provide a constant supply of water. Sometimes the service might be interrupted for repairs or because of an emergency such...

• If you didn’t agree to switch energy supplier

  If you didn’t agree to switch energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get an unexpected final bill or welcome letter from an energy supplier, your supply might have been switched without...

• Claiming compensation from water companies

  Claiming compensation from water companies This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Water companies must follow certain standards, set out by the industry regulator Ofwat about things like appointments, account queries and interruption to water supply....

• Check your housing status if you rent from a private landlord

  If you rent from a private landlord, your rights depend on the type of rental agreement you have. This includes things like your right to get repairs done, stay in your home and get your deposit back. A rental agreement is sometimes known as a ‘tenancy agreement’. Some rental agreements...

• Moving home and water bills

  Moving home and water bills This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You need to let your water company know when you're planning to move - and where to. Check your water company's website to find...

• Q14: moving around

  Q14: moving around This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What this question means This question is about how your condition makes it difficult for you to:  stand safely without help  walk safely without stopping and...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...

• Claiming compensation from Royal Mail

  Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...

• Going to court if your landlord won't do repairs

  Check if this advice applies to you This advice will usually apply to you if all the following are true: you have a private landlord you don’t live with your landlord you started renting on or after 15 January 1989 In most cases this means you’ll have an ‘assured shorthold...

• Letter to complain about non-delivery of goods

  Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...