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Writing off some of your debt if you apply for an administration order
Writing off some of your debt if you apply for an administration order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales
Your payment card was used without your permission – distance sales
, you can contact Action Fraud, who offer advice, guidance and support for victims of fraud. You can contact them on telephone 0300 123 2040. More about how to report a problem to Action Fraud website
Report fake or counterfeit goods
on their website or call them on 0300 123 2040 report the seller to Crimestoppers Get help Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you
Get help if you’ve experienced a hate crime or hate incident
and support. They can also tell you about organisations in your area that can help you. Galop LGBT+ Hate Crime Helpline Telephone: 020 7704 2040 (Monday to Friday, 10am to 4pm) Email: hatecrime
Report a scam
. Action Fraud Telephone: 0300 123 2040 Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0300 123 2050 You can use Relay UK with an app or a textphone
Banking – security and fraud
a crime reference number. Action Fraud Telephone: 0300 123 2040 Textphone: 0300 123 2050 Monday to Friday, 8am to 8pm Website: https://www.actionfraud.police.uk/ Your call is likely to be free
Student housing - living in halls
students. This page provides some information about university halls of residence and what your housing status is likely to be if you live in one. This information does not cover accommodation in private
Getting a refund for a cancelled or delayed train
to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund. You should try to claim
If your circumstances change during your IVA
started a new job or got some inheritance money. If you don’t tell your insolvency practitioner you'll have broken your IVA agreement. Your insolvency practitioner will be able to find out about your
Public functions - when discrimination is not unlawful
against you. This is unlawful under the Act. But there are some exceptions in the Act where discrimination isn't unlawful. Read this page to find out more about when a public authority is allowed