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• If your ESA is ending because of the 1-year limit

  If your ESA is ending because of the 1-year limit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re in the work

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods bought from a company before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice

• Letter to complain to a trader about poor quality work agreed before 1 October 2015

  Letter to complain to a trader about poor quality work agreed before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice

• Using the right to repair scheme

  Response time(working days) Total loss of electric power          1 Partial loss of electric power          3 Unsafe power or lighting socket or electrical fitting          1 Total loss of water supply

• Compare energy suppliers' customer service

  Customer commitments Rating Overall rating 1 Shell Energy 3 out of 5 4 out of 5 5 out of 5 3.8 out of 5 More details 2 Outfox The Market 3 out of 5 3 out of 5 5 out of 5 3.3 out of 5 More details 3

• Compare how much electrical appliances cost to use

  on charge PC or desktop computer Phone or tablet charger TV box - for example a Sky or Virgin box TV Oven (no fan) 200 °C preheated Oven (fan) 180 °C preheated Dehumidifier Dishwasher 1 x Eco cycle Extractor

• How the scores are worked out

  . If they don’t, you’ll only see a star rating. How we come up with a star rating We give energy suppliers a score out of 5 for each category. 5 is excellent and 1 is poor. Then we give them an overall

• So Energy customer service

  Advice, Energy Ombudsman and the suppliers. So Energy scores for October to December 2023 Overall score 1.4 out of 5 Fewer complaints received 1 out of 5 Contact waiting time 1 out of 5 Customer

• Q1 - moving around and using steps

  qualify for ESA even if you don't get all the points for this question. Descriptors for question 1 Descriptors Points Descriptors 1 (a) Cannot unaided by another person either: (i) mobilise more than 50

• Challenging a JSA decision - mandatory reconsideration

  the letter asking for the mandatory reconsideration within the 1-month deadline. Say in the letter that you’ve made a subject access request and will send the evidence to the DWP when you have it. Asking