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• If your ESA is ending because of the 1-year limit

  If your ESA is ending because of the 1-year limit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re in the work

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods bought from a company before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice

• Letter to complain to a trader about poor quality work agreed before 1 October 2015

  Letter to complain to a trader about poor quality work agreed before 1 October 2015 This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice

• How the scores are worked out

  . If they don’t, you’ll only see a star rating. How we come up with a star rating We give energy suppliers a score out of 5 for each category. 5 is excellent and 1 is poor. Then we give them an overall

• Compare energy suppliers' customer service

  how the scores are worked out. Scores for October to December 2023 We will publish updated scores for the following 3 months in June 2024. Rank Supplier Fewer complaints received Contact waiting time

• Letter to complain about a holiday

  as specified in the brochure 2) The kitchens were closed for the whole of our stay 3) The hotel was 5 miles from the beach and not 1 mile as it said in the brochure We contacted your representative

• Compare how much electrical appliances cost to use

  on charge PC or desktop computer Phone or tablet charger TV box - for example a Sky or Virgin box TV Oven (no fan) 200 °C preheated Oven (fan) 180 °C preheated Dehumidifier Dishwasher 1 x Eco cycle Extractor

• Letter to complain about a delay to a service

  This letter applies to a service that you gave the go-ahead for on or after 1 October 2015.  If you bought the goods before 1 October 2015, contact the Consumer Service for advice on what to include

• Ending a joint hire purchase or a conditional sale agreement - letter

  with immediate effect. We understand we have the right to do this at any time before the final payment is due, under s.99 (1) of the Consumer Credit Act. We also understand that our liability following

• Using the right to repair scheme

  Response time(working days) Total loss of electric power          1 Partial loss of electric power          3 Unsafe power or lighting socket or electrical fitting          1 Total loss of water supply