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• Offer to non-priority creditor - joint letter

  Offer to non-priority creditor - joint letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter when you have some money available to offer your non-priority creditors. You can use a Budgeting tool...

• How the scores are worked out

  How the scores are worked out This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We compare energy suppliers' customer service by looking at data from a number of reliable sources. We publish data about suppliers with more...

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your complaint Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t...

• Request to write off a joint debt - letter

  Request to write off a joint debt - letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you are unable to pay your debts, you should contact your creditor to let them know and see if...

• Ending a joint hire purchase or a conditional sale agreement - letter

  Ending a joint hire purchase or a conditional sale agreement - letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter to end a hire purchase or conditional sale agreement. You might need...

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year over 900,000 people come to the Citizens Advice consumer service for help with​ a consumer problem​. We provide practical...

• Chat with us online about debt

  You can talk about your debt issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation. Chat is usually available 9am to...

• Feedback and complaints

  You can make a complaint if you’re not happy: with the advice you’ve been given about how you’ve been treated because you’ve had difficulty getting in contact Please say if you need any extra support when we contact you, for example larger font size. Find out how we deal with...

• Holding letter for joint account - ask creditors to hold off

  Holding letter for joint account - ask creditors to hold off This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter to ask creditors to hold off for a short period while you work...

• Letter to complain about a holiday

  Letter to complain about a holiday This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain if your package holiday didn't meet the brochure description, or was spoilt by problems like building work or...