Search

• If you want your lodger to move out

  A lodger is someone who lives in your home - either for free or paying rent. A lodger can be your friend, a family member or someone you don’t know. You’re their landlord even if you don’t have a written agreement. If you have a problem with your lodger, you...

• If you want to end your private tenancy

  Check if this advice applies to you This advice will usually apply to you if all the following are true: you have a private landlord you don’t live with your landlord you started renting on or after 15 January 1989 In most cases this means you’ll have an ‘assured shorthold...

• If you want a refund for travel because of coronavirus

  If you want a refund for travel because of coronavirus This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you can’t travel because of coronavirus, you might be able to get a refund or choose to rebook...

• If you want to sell your home and rent it back

  If you want to sell your home and rent it back This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're struggling to pay your mortgage, you might be thinking about using a ‘sale and rent back’...

• If you were misled or pressured into buying something you didn’t want

  If you were misled or pressured into buying something you didn’t want This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You have the legal right to a refund if: you feel you were unfairly pressured into buying...

• Changing debt management plan provider

  Changing debt management plan provider This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're not happy with the provider of your debt management plan (DMP), you might consider moving to another provider. This may not always...

• You've given a witness statement to the police

  The police will ask you to explain what you saw, either in writing or on video - this is your witness statement. They’ll ask you to sign it to say it’s true. People involved with the case - for example lawyers or the judge, will read or watch your witness statement....

• Switching energy supplier or tariff if you’re renting

  Switching energy supplier or tariff if you’re renting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you rent your home and you want to switch energy supplier or tariff, you’ll need to check how you pay...

• Complaining about discrimination in the provision of goods and services

  Complaining about discrimination in the provision of goods and services This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The law which says you mustn't be discriminated against is called the Equality Act 2010. If a trader or...

• Get help if you’ve experienced a hate crime or hate incident

  If you or someone you know has experienced a hate crime or hate incident, you can get help from hate crime support services. You can also report it to the police. If you don’t want to talk to the police, you can ask an independent organisation to report it for...