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• Feedback and complaints

  You can make a complaint if you’re not happy: with the advice you’ve been given about how you’ve been treated because you’ve had difficulty getting in contact Please say if you need any extra support when we contact you, for example larger font size. Find out how we deal with...

• Interruptions to your water supply

  Interruptions to your water supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your water company must provide a constant supply of water. Sometimes the service might be interrupted for repairs or because of an emergency such...

• If you didn’t agree to switch energy supplier

  If you didn’t agree to switch energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get an unexpected final bill or welcome letter from an energy supplier, your supply might have been switched without...

• Q14: moving around

  Q14: moving around This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales What this question means This question is about how your condition makes it difficult for you to:  stand safely without help  walk safely without stopping and...

• Applying to the CMS for child maintenance

  Applying to the CMS for child maintenance This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might want to ask the Child Maintenance Service (CMS) to arrange maintenance for you if: you haven’t been able to agree...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...

• Writing off some of your debt if you apply for an administration order

  Writing off some of your debt if you apply for an administration order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you apply for an administration order, you may be able to have some of your...

• Claiming compensation from water companies

  Claiming compensation from water companies This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Water companies must follow certain standards, set out by the industry regulator Ofwat about things like appointments, account queries and interruption to water supply....

• Check your housing status if you rent from a private landlord

  If you rent from a private landlord, your rights depend on the type of rental agreement you have. This includes things like your right to get repairs done, stay in your home and get your deposit back. A rental agreement is sometimes known as a ‘tenancy agreement’. Some rental agreements...

• Reapply for Universal Credit

  Reapply for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've claimed Universal Credit before, you might not have to go through the full application process again - it depends on when you last...