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• Switching from prepayment to paying by credit

  in prepayment mode you can ask your energy supplier to change it so you can pay by credit. This means you pay for your energy after you use it. If you have a non-smart prepayment meter, you can ask

• Struggling to pay your bills

  Struggling to pay your bills Get help if you’re behind with your energy bills Grants and benefits to help you pay your energy bills You can't afford to top up your prepayment meter Stop your energy

• If you think you’ve been charged too much for your energy

  an estimated bill that is wrong your energy supplier has put their prices up you’re being charged for the wrong meter your meter is faulty your energy supplier has made a mistake and overcharged you

• Octopus Energy customer service

  services contact details for Octopus Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources

• EDF Energy customer service

  contact details for EDF Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including Citizens

• Discrimination in the provision of goods and services

  action about discrimination in goods and services Discrimination in services provided by a public authority Disability discrimination and energy suppliers

• Move your gas or electricity meter

  or practical for you, check how to move from prepayment to paying by credit. If your prepayment meter needs moving and you’re on the Priority Services Register, your energy supplier should move your meter

• You can't afford to top up your prepayment meter

  , or you might have to contact them and ask. Find out who your energy supplier is if you're not sure. If you need to pay for your energy after you use it It might not be safe and practical for you

• Ovo Energy customer service

  contact details for Ovo Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including Citizens

• Co-operative Energy customer service

  Customer services contact details for Co-operative Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different