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Problems with your energy supply
If you didn’t agree to switch energy supplier Get compensation if you have a power cut If your home is on a heat network Your energy supplier has gone bust Check who's taken over your energy supply Prepare for a power cut
Dealing with your energy supply when you move business premises
for gas or electricity the next tenant uses. There are 4 steps you need to take: Let your energy supplier know the date you’re leaving as soon as you can Give your supplier your new business address
Consumer template letters
on list of unsecured creditors Letter to make a claim for equal liability from a credit provider Energy Letter to complain to an energy supplier Letter to complain about energy back-billing Letter
Get help with the cost of energy efficiency
to apply through any energy supplier that is part of the ECO scheme - it doesn’t have to be your own supplier. Check which suppliers are part of the ECO scheme and how to contact them on the OFGEM
Your small business's energy supply
Your small business's energy supply Get help with your small business energy bills Switching your small business to a new energy supplier Dealing with your energy supply when you move business premises
Make a complaint
Make a complaint Contacting your energy supplier about a problem Complain to the energy ombudsman
Choosing your energy tariff
have, for example, if you need more energy at night. If you’re not sure what gas or electricity tariff you’re on now, contact your supplier or log in to your online account to check. Fixed tariff
Good Energy customer service
contact details for Good Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including
Shell Energy customer service
services contact details for Shell Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including
So Energy customer service
contact details for So Energy You can use our customer service ratings to help you decide which supplier to use. The ratings are calculated using information from different sources, including Citizens