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  1. NHS hospital complaints

    Outlines why you might want to complain about the service you have received in an NHS hospital, who is accountable for services and the options available for making a complaint.

  2. NHS complaints process flowchart

    Flowchart showing the process for making a complaint about an NHS service.

  3. NHS complaints process flowchart

  4. NHS dentist complaints

    Outlines why you might want to complain about the service you have received from an NHS dentist, who is accountable for services and the options available for making a complaint.

  5. Complaints about other NHS services

    Explains how to complain about NHS services and health and care professionals other than GPs, dentists, hospitals and mental health services, including pharmacists, opticians, community nurses and therapists.

  6. Letter of complaint about NHS

    Template to help you write a letter, if you want to make a complaint about an NHS service.

  7. Deciding whether you should make a complaint about the NHS

    Things to think about to help you decide whether it is worth making a complaint about your experience of health services, covering whether outcomes are acheivable, time limits and cost.

  8. Complaining to NHS England about procedures, or services they commissioned

    Explains the role of NHS England and how to make a complaint about a health service.

  9. Complaints about GPs

    Outlines why you might want to complain about the service you have received from your GP, who is accountable for services and the options available for making a complaint.

  10. Letter of complaint about NHS on behalf of someone else

    Template to help you write a letter on behalf of someone else, if they want to make a complaint about an NHS service.

  11. NHS patients' rights

    Information on the rights of clients within the national health service including access to GPs, hospital services and refusal of treatment.

  12. How to make a complaint about NHS services

    Explains the process for making a complaint about an NHS service, including who can complain, time limits, keeping records and local resolution.

  13. NHS and adult social care services complaints - deciding what outcomes you want to achieve

  14. NHS complaints procedure

    Overview and content list for NHS complaints procedure.

  15. Where to start if you have a problem with the NHS

    Overview of dealing with NHS and social services problems, covering the types of service you can complain about and the types of action you can take.

  16. NHS and adult social care services complaints - deciding what outcomes you want to achieve

    Lists the possible outcomes you might want to achieve, to help you decide whether to make a complaint about NHS services.

  17. What does the NHS Constitution say about patients' rights

    Summary of the legal rights and pledges set out in the NHS Constitution, and what to do if the standard of health or adult care you recieve doesn't meet the promised standards.

  18. NHS and adult social care services - how complaints should be handled

  19. Complaining about NHS mental health services - detained (sectioned) patients

    Explains what happens when a mental health patient is detained in hospital under the Mental Health Act 1983 and the right to complain if you are not happy about the services received.

  20. Complaining about NHS mental health services - patients accessing services voluntarily

    Explains what is meant by an informal mental health patient, why you might want to complain about the mental health services you have received, who is accountable for services and the options available for making a complaint.