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  1. NHS hospital complaints

    Outlines why you might want to complain about the service you have received in an NHS hospital, who is accountable for services and the options available for making a complaint.

  2. NHS complaints process flowchart

    Flowchart showing the process for making a complaint about an NHS service.

  3. NHS dentist complaints

    Outlines why you might want to complain about the service you have received from an NHS dentist, who is accountable for services and the options available for making a complaint.

  4. NHS complaints process flowchart

  5. Complaints about other NHS services

    Explains how to complain about NHS services and health and care professionals other than GPs, dentists, hospitals and mental health services, including pharmacists, opticians, community nurses and therapists.

  6. Letter of complaint about NHS

    Template to help you write a letter, if you want to make a complaint about an NHS service.

  7. Deciding whether you should make a complaint about the NHS

    Things to think about to help you decide whether it is worth making a complaint about your experience of health services, covering whether outcomes are acheivable, time limits and cost.

  8. Complaining to NHS England about procedures, or services they commissioned

    Explains the role of NHS England and how to make a complaint about a health service.

  9. Complaints about GPs

    Outlines why you might want to complain about the service you have received from your GP, who is accountable for services and the options available for making a complaint.

  10. Letter of complaint about NHS on behalf of someone else

    Template to help you write a letter on behalf of someone else, if they want to make a complaint about an NHS service.