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• Pawnbrokers

  Pawnbrokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A pawnbroker is someone who lends money according to the value of goods left with them (pledged). When you leave your goods with the pawnbroker they must give...

• Transferring property for the benefit of children

  Transferring property for the benefit of children This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When a relationship ends, a court can order the transfer or settlement of a family home to a child or to their...

• Complaining about a funeral

  Complaining about a funeral This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page tells you what you can do if you're not happy with the service you've received from a funeral director or a funeral plan....

• If your clothes have been lost or damaged by a dry cleaner

  If your clothes have been lost or damaged by a dry cleaner This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Dry cleaners are legally required to take ‘reasonable’ care of anything left with them. You can claim...

• Complain about a premium rate phone charge or text message

  Complain about a premium rate phone charge or text message This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an unexpected premium rate charge on your phone bill, you should first get in touch with...

• If your creditors are still contacting you

  If your creditors are still contacting you This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your creditors should always contact your insolvency practitioner if they have any queries. This applies whether you're being chased by a debt...

• Letter to send evidence after your PIP claim form

  Letter to send evidence after your PIP claim form This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after...

• Letter to complain about the poor standard of a service

  Letter to complain about the poor standard of a service This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might want to use it to complain about things like: problems with car repairs poor service in a...

• Letter to complain to a trader about poor quality work

  Letter to complain to a trader about poor quality work This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this template to write a letter to a trader if they've done poor quality building work, decorating or...

• Creditors are still contacting you - administration orders

  Creditors are still contacting you - administration orders This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have an administration order, it means you have a legally -binding agreement to pay back your creditors over a...