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• Tell your supplier if you need extra support

  with your energy supply you could get extra help from your energy companies. You can apply to be added to your electricity network’s priority support register to get priority support for electricity

• Disability discrimination and energy suppliers

  is taking you to court about your arrears. If you’re registered with the Priority Services Register If you're disabled, you may be eligible for extra help offered by energy suppliers from the Priority

• Offer to non-priority creditor - letter

  Offer to non-priority creditor - letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter when you

• Offer to non-priority creditor - joint letter

  Offer to non-priority creditor - joint letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter

• Problems getting to or topping up your prepayment meter

  on the Priority Services Register and your prepayment meter needs moving, your energy supplier should move your meter for free.  You can sign up to the Priority Services Register if you're either

• Move your gas or electricity meter

  or practical for you, check how to move from prepayment to paying by credit. If your prepayment meter needs moving and you’re on the Priority Services Register, your energy supplier should move your meter

• Stop your energy supplier moving you to prepayment

  to be put on the Priority Services Register. If you're on the register, your supplier has to give you extra help with your energy supply.  You can sign up if you're either: of State Pension age disabled

• Contacting your energy supplier about a problem

  . This is called their Priority Services Register.  Check how to apply for the priority services register. If you’re already on the priority services register You should tell your supplier you need

• Get compensation if you have a power cut

  compensation. You must claim within: 3 months for an unplanned cut unless you are on the Priority Services Register where there is no time limit 1 month for a planned cut where your electricity network

• Grants and benefits to help you pay your energy bills

  to the Priority Services Register. You can sign up if you’re either: of State Pension age disabled or have a long-term health condition considered ‘vulnerable’ by your energy network You could