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• Reporting to Trading Standards

  or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders

• Problems with services or traders

  Problems with services or traders Letter to complain to a trader about poor quality work Letter to complain about the poor standard of a service Letter to complain about a delay to a service Letter

• Find a trader and check you can trust them

  Find a trader and check you can trust them This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can look online to find

• The rules about making a court claim

  : The Civil Procedure Rules, and Practice Direction on pre-action conduct. If you or the trader don't follow these rules, the court will take this into account when they make their decision. If you haven't co

• Discrimination in the provision of goods and services - what's the unfair treatment

  advice for Wales If you’ve been treated unfairly by a trader or a service provider, like a shop, bank or energy provider, you might have been discriminated against. The law that covers this is called

• Complaining about discrimination in the provision of goods and services

  The law which says you mustn't be discriminated against is called the Equality Act 2010. If a trader or service provider, like a bank or energy provider has discriminated against you

• Problem with building work, decorating or home improvements

  work done at home and there’s a problem caused by the trader, you should be able to get it fixed - or get at least some of your money back. Whatever the problem is, you’ll need to talk to the trader

• Letter to make a claim for equal liability from a credit provider

  provider as well as the trader, you may be able to make a claim to get your money back under the equal liability rules. This holds your credit provider jointly and severally liable with the trader

• Discrimination in the provision of goods and services - duty to make reasonable adjustments

  , See advice for Wales Traders and service providers must remove the barriers you face because of your disability so you can access and use their goods and services in the same way, as far

• Letter to complain to a trader about poor quality work

  Letter to complain to a trader about poor quality work This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this template