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• Problem with a car repair

  the car back, then dispute the rest of the bill separately. Negotiate through a trade association Ask the garage if they’re a member of any trade association (for example, The Motor Ombudsman, the Retail

• Report a scam

  we'll do when you report a scam to us Once we've got all the information we need, we'll pass this to Trading Standards. We don't investigate scams ourselves. Trading Standards gathers information about

• Solve an ongoing consumer problem with a business seller

  - you’ll need it if you try other ways to sort out the problem. Step 2 - check if the seller belongs to a trade association If the seller is a member of a trade association, they might have to follow

• When you don’t need vehicle insurance

  have at least third party motor insurance if you drive or own a vehicle. You must also have insurance if you leave it parked on the street, on your driveway or in your garage. The police can check

• Consumer

  If the car you bought is still on hire purchase Getting help from a motor trade association Find an approved garage Scams Check if something might be a scam Check if you can get your money back after

• Buying or repairing a car

  Buying or repairing a car Buying a used car Problem with a used car Problem with a car repair If the car you bought is still on hire purchase Getting help from a motor trade association Find an approved garage

• Get more help

  Get more help Solve an ongoing consumer problem with a business seller Reporting to Trading Standards If you need more help in the Channel Islands or the Isle of Man Contact the consumer helpline Complaining to an ombudsman Find a trader and check you can trust them

• Check if you’ve experienced a hate crime or hate incident

  if someone on your street keeps shouting abuse at you. If you’re not sure if what happened was a hate crime or a hate incident, you can get help from a hate crime support service. Check what you can do

• Cancelling building or decorating work

  in the street or at your home or workplace) Minimum cooling-off period 14 days is the absolute minimum cooling-off period that a seller must give you. Make sure you check the terms and conditions

• Appealing a parking ticket

  Notice (ECN) – usually issued by the council on public land, such as a high street or council car park a Parking Charge Notice – issued by a landowner or parking company on private land