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How the scores are worked out
Customer commitments Measured as Membership of a range of schemes Counts towards overall score 10% How we separate suppliers that get equal ratings If two suppliers receive the same overall score
How to read your smart gas meter
a circle button and two arrow buttons Example If the number on the display is 00063.236, the meter reading is 63. To read the meter: Press the middle circle button Write down the number from left to right
Letter to cancel a contract that's been breached
request a refund of costs incurred arising from your breach: 1. The setup fee of £15 2. The first two months' payments of £20 a month I look forward to your response within the 14-day deadline in order
Check if something might be a scam
worried about remembering lots of different passwords, you can use a password manager. Some websites let you add a second step when you log in to your account – this is known as ‘two-factor authentication
Check you've been given the right sanction
sanctions you two or more times, the sanctions normally run back to back. However, they can't run for a total of more than 182 days. Lowest level sanction periods You’ll be sanctioned from the date
Switch energy supplier or tariff
tariff deals if you pay by direct debit and choose a fixed tariff. Check how to move from prepayment to a credit meter. If you have a two rate or ‘Economy 7’ electricity meter Contact your new supplier
Q1 - moving around and using steps
to help you get around (for example crutches or a walking stick), it's important to explain how and why you use it. "Can you go up or down two steps without help from another person, if there is a rail
Letter to complain about a holiday
returned from a holiday at Hotel Balfour, Torrevieja which was most disappointing. I went with my wife and two children. Please find below a list of my complaints: 1) There was no shower in the hotel
Income protection insurance
. The amount of income you are allowed to claim will not replace the exact amount of money you were earning before you had to stop work. You can expect to receive about a half to two-thirds of your earnings
Managing affairs for someone else
decisions when someone loses mental capacity and there's no power of attorney? Types of lasting power of attorney There are two types of LPA: property and financial affairs LPA health and welfare LPA You