Our Executive Directors
The Citizens Advice Executive Committee is led by our Chief Executive Clare Moriarty.
Dame Clare Moriarty
Interim Executive Director of Commercial
Executive Director of Advice and Advocacy
As Executive Director of Advice and Advocacy, James oversees our technology, data and customer journey teams, applying user-centered design and digital technology to improve the experience we give our clients. James also leads our policy and advocacy work, including external affairs, policy research, and our statutory role as consumer champion in the energy and postal markets.
James joined Citizens Advice in October 2014. He was formerly Director of Policy at the Resolution Foundation, where he established and led influential studies into living standards and the minimum wage. James worked previously at 10 Downing Street and the Cabinet Office and has been a strategy consultant in the private sector and a Kennedy Memorial Scholar at Harvard.
Executive Director of Operations
As our Executive Director of Operations, Michele leads teams responsible for supporting and managing the delivery of services to clients across England and Wales, ensuring that our clients receive the help they need when they need it. As part of her role, Michele oversees the delivery of the Citizens Advice Witness Service.
Michele joined Citizens Advice in 2012 from the civil service where she led the Office of Fair Trading’s Consumer Direct service, now our Citizens Advice consumer service. Before that she worked for Kent County Council and Essex County Council, developing and leading multi-channel advice services.
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Senior People Leadership
Kirsty Holt is providing senior leadership support to Citizens Advice's people team and to the executive team. She is also leading a number of key programmes and projects which are helping to transform our people and learning functions as part of our Future of Advice strategy.
More about working with us.