The Trustee Board is led by our Chair Warren Buckley
Warren is Retail Director at Thames Water and is responsible for all customer facing activity at Thames Water including all legal entities. Previously, he was Global Head of Contact Centres at HSBC plc, where he was responsible for the onshore and offshore contact centres for its Retail and Wealth business, including customer experience transformation and sales and service performance.
Prior to HSBC, Warren held several positions at BT including Managing Director of Customer Service and Operations at BT Retail, and Managing Director of Service Management at Openreach, having previously held customer service, experience and operational leadership roles at Orange, Avaya, Lucent Technologies and Vodafone.
Lucinda grew up in London. She went to Oxford University where she studied law and gained a first class degree. After university Lucinda trained with a large accountancy firm. Following qualification as an ACA, Lucinda moved into industry where she held a number of senior finance roles in the real estate sector, culminating in her role as chief financial officer, for over six years, at FTSE100 company British Land. As well as her finance responsibilities, Lucinda was also the executive director lead for sustainability.
Lucinda now has a portfolio of non-executive director roles and sits on the Boards of three listed companies in a range of sectors. Lucinda’s skills include strategic development, finance, risk and governance. Lucinda also sits on the remuneration committee at two of these companies.
Lucinda is married with two daughters and enjoys being outside, especially walking her cocker spaniel.
Dr Andrew Stephenson is Equinti’s (EQ) Chief People Officer. Andrew has a strong background in developing customer-focused cultures, which drive customer satisfaction and growth, and has led programmes focused on workplace wellbeing and diversity and inclusion. Andrew was HRO Today’s CHRO of the year for 2017 and has regularly featured on HR Magazines list of “HR Most Influential Practitioners”.
Previously he led HR and IT at both Waterstones Booksellers and Lookers plc. During his career he has also worked for EY, DFS Furniture and Vodafone, and has been an independent advisor to the Customer Experience Committee of HMRC. Andrew has a doctorate in Business Administration, and a master's degree in Strategic Human Resource Management.
A Chartered Fellow of CIPD, Andrew is also a Chartered Manager and Fellow of CMI, a Fellow of the IMI and is a liveryman of the Furniture Makers Company.
Ann-Marie Harkin was born in Weston Super Mare; and attended Cardiff University graduating in 1986 with a B.A. (Hons) in French and German, moving to accountancy, joining the National Audit Office in the same year as an Assistant Auditor.
Ann-Marie achieved CIPFA status with the NAO in 1989 having worked during this period auditing the Ministry of Defence in Bath and later the Welsh Office in Cardiff. As a senior and principal auditor with the NAO she enjoyed a varied role, encompassing financial and performance audit work in Wales and at the Research Councils in Swindon. She also undertook a number of secondments, including one to the National Museum and Galleries of Wales to review asset management arrangements and another to Ernst and Young Chartered Accountants where she was involved in the audit of several private sector companies.
In 1999 Ann-Marie became the Private Secretary to the first Auditor General for Wales (Sir John Bourn), and was involved in setting up the AGW’s office in Cardiff Bay and in establishing protocols for working with the National Assembly’s Audit Committee. After three years in this role she took on the role of Manager, managing audits for the Sports Council, Arts Council, DVLA and various charities.
Ann-Marie joined the Wales Audit Office on its formation in 2005. She is a Financial Audit Director and Engagement Lead on numerous accounts including South and North Wales Police, NAWC (National Assembly for Wales Commission), ABMU (Abertawe Bro Morgannwg University) Health Board as well as maintaining a working brief for our Financial Audit trainees. In 2016, Ann-Marie won the prestigious Leading Wales Women in Leadership Award and in 2017, she was selected as the CIPFA Wales Public Finance Professional of the year, for her work to develop a collaborative development programme for finance trainees and apprentices in Publicly Funded bodies across Wales.
Away from the Wales Audit Office Ann-Marie enjoys travelling and spending time with her five children.
Ashok Vaswani is the Chief Executive Officer of Consumer Banking and Payments overseeing the execution of plans for the Group's consumer banking, private banking and payments businesses across Asia, UK, Europe and the US.
Prior to this Ashok was the CEO for Barclays Bank UK, covering Retail Banking, Wealth, Business Banking and Barclaycard UK. Ashok joined Barclays in 2010, managing the credit card business across the UK, Europe and the Nordics, becoming Chairman of Entercard. He went on to manage Barclays in Africa, Barclays Retail Business Bank globally and Barclays Personal and Corporate Banking.
Ashok is a member of Barclays Executive Committee. In addition, Ashok serves as a Board Member for the London Stock Exchange Group and Pratham UK; and as a member of the Trustee Board at Citizens Advice. He also sits on the advisory boards of a number of institutions such as Rutberg & Co and is Founder Director of Lend-a-Hand, a non-profit organisation focused on rural education in India. Ashok has previously served as a Non-Executive Director for UK Finance, as well as on the Board of Barclays Africa Group Limited, the Board of Directors for Telenor ASA, and the advisory boards of S. P. Jain Institute of Management, Insead Singapore and Visa Asia Pacific.
Prior to Barclays, Ashok was a partner with a JP Morgan Chase funded private equity firm – Brysam Global Partners, which was focused on building retail financial service businesses in emerging markets.
Ashok has demonstrated a passion for building and managing businesses across the globe. He started his career in Mumbai, India and since then, has worked and lived in Asia, Europe, the Middle East and the US. Ashok spent twenty years with Citigroup. His last position at Citigroup was CEO, Asia Pacific. Ashok was also a member of the Citigroup Operating Committee, the Citigroup Management Committee, and the Global Consumer Planning Group.
Ashok graduated from Bombay University, Sydenham College, College of Commerce and Economics and has post graduate degrees from both the Institute of Chartered Accountants of India and the Institute of Chartered Secretaries of India.
Ashok was born in India, is now based in London with his wife, with a daughter who is working in San Francisco.
Barbara Shaw has more than 20 years experience of working in the Citizens Advice service, and was Chief Executive of both Citizens Advice West Oxfordshire and Citizens Advice North Oxfordshire and South Northamptonshire.
Barbara initially trained as an archaeologist, working for organisations including Historic Scotland and the Museum of London.
Barbara went on to become a Benefits Specialist, supporting clients across rural West Oxfordshire. She became Chief Executive at West Oxfordshire in 2000, and took on additional responsibility as Chief Executive of Citizens Advice North Oxfordshire and South Northamptonshire in 2011.
Barbara has particular experience of working people with disabilities, older clients and those with long term health issues. She served as Chair of the Rural Issues Group for eight years.
Finola McDonnell joined the Financial Times in 2018 as chief communications and marketing officer. She is a member of the FT Group executive board, which is responsible for corporate governance, strategy and performance. FT Group employs 2,300 people worldwide, including a network of 700 journalists in over 40 countries.
As CCMO, Finola oversees global communications, brand management, commercial marketing, and partnerships and events. Her team is based in London, New York and Hong Kong.
Previously, she worked for US news outlet CNBC where she held the position of vice president of international communications and marketing. She spent most of her career working in the public affairs industry, having started out in the NGO sector.
Jabbar Sardar is Global HR director for BBC Studios, the commercial subsidiary of the BBC which oversees TV production, channels and distribution globally. With over 5,000 people (3,000 staff and 2,000 freelancers) based across sixteen countries, the organisation was formed in April 2018 by merging the legacy distribution (BBC Worldwide) and production (BBC Studios) arms of the BBC. Jabbar joined the BBC in January 2016. For the past five years he has featured as one of HR magazine's ‘HR Most Influential practitioners’.
Jabbar joined the BBC from Cafcass, where he was Director of HR and OD. Here he led an agenda of total organisational and cultural change, moving Cafcass from being ‘on the edge’ in 2010 to ‘cutting-edge’ in 2014, culminating in 2014 when Cafcass was assessed by Ofsted as ‘Good with Outstanding Leadership.’
Jabbar is Chair of the International Advisory Board at the School of Management at the University of Bradford. He is also on the Steering Group for the Employers Initiative on Domestic Abuse (EIDA).
Jonathan Mogford is Director of Policy, and member of the Corporate Executive Team, at the Medicines and Healthcare products Regulatory Agency, an Executive Agency of the Department of Health and Social Care, where he is responsible for the Agency's EU, Brexit, international and regulatory policy work and for the Agency's corporate strategy, business planning, accountability and partnership work.
Jonathan’s earlier career has included roles leading UK Government and European Commission policy work on climate change mitigation (in DEFRA), pharmaceutical industry policy and EU Affairs (in the Department of Health).
Jonathan was Chair of Citizens Advice Wandsworth (CAW) from 2010, and on the CAW Trustee Board for about 18 months before then. He remains on the CAW Trustee Board as Vice-Chair.
After graduating from Leicester University, Mark Haysom had a thirty-year career in newspapers, during which he rose from trainee journalist on a small local weekly newspaper in the north of England to Managing Director of Mirror Group. In 2003 he moved into education as Chief Executive of a large government agency (the Learning & Skills Council). With a staff of 5,000 and a budget that ultimately reached £14 billion, he remained there for six years – working closely with a succession of Secretaries of State, including Charles Clarke, Alan Johnson and Ed Balls. In recent years he has served on the boards of a number of charities dedicated to overcoming poverty and disadvantage and was Chairman of one of the UK’s leading addiction charities, Phoenix Futures. He was awarded an Honorary Doctorate from Leicester University in recognition of his career in newspapers in 2005 and the CBE in 2008 for his contribution to education. His first novel, “LOVE, LOVE ME DO” was published in 2014 and his second, “IMAGINE”, in 2015.
Rolande Anderson is a member of the Equality Committee and Chair of the Trustee Development Group.
Rolande has had a wide-ranging senior career in Government, and now works as an independent non-executive.
She is Vice-Chair of Governors at London Metropolitan University, a Senior Assessor at the College of Policing and a Trustee of St Mungo’s and the mentoring charity Brightside. She is an Honorary Associate of Newnham College, Cambridge, and a Fellow of the Royal Society of Arts.
In Government, she was Director General of the Office for Civil Society in the Cabinet Office until 2010 and prior to that held a range of senior roles including Regional Director of the Government Office for the South-East of England and Chief Executive of the Radiocommunications Agency
Rolande has mentored for Government schemes for women and for disabled and BME civil servants, and for the Whitehall and Industry Group Women’s Leadership Programme.
Dr Will Cavendish is Arup's Global Head of Digital Services, and Leader of the London-based Advanced Digital Engineering Group. In these roles he is responsible for leading Arup’s work to support clients to take advantage of the major transformation in their world that is being brought about by digital and other advanced technologies. While at Arup, he has worked at senior level with clients around the world, and in sectors as varied as property, cities, aviation, rail, energy, and technology.
Previously he was Applied Strategy Lead at DeepMind, responsible for understanding the ground breaking developments taking place in Artificial Intelligence, and working with key partners to apply them for public good in areas such as health and energy.
Will has also served as a World Bank economist; has lectured at Oxford University and Imperial College; has a doctorate in economics; and was made a Companion of the Order of the Bath by the Queen in 2015.