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Disability Confident: Guidance For Applicants

The Positive about Disability ‘Two Ticks’ scheme became The Disability Confident scheme in November 2016.

As a Disability Confident employer we commit to:

1. What is the Disability Confident Scheme?

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.  It has replaced the previous Two Ticks Positive About Disabled People scheme.

It is voluntary and has been developed by employers and disabled people’s representatives. The Disability Confident scheme has three levels that have been designed to support organisations:

  • Level 1: Disability Confident Committed

  • Level 2: Disability Confident Employer

  • Level 3: Disability Confident Leader

It aims to help employers make the most of the opportunities provided by employing disabled people.  

2. What level are Citizens Advice currently?

Citizens Advice is currently at Level 2: Disability Confident Employer.

This means we currently assess ourselves around these two themes:

  • Getting the right people for your business

  • Keeping and developing your people

For an internal or external applicant we commit to:

  • Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;

  • Providing an inclusive and accessible recruitment process.

  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.

  • Supporting employees and making adjustments during employment.

If appointed as a member of staff at Citizens Advice we can commit to:

  • Ensure there is a mechanism in place to discuss, at any time, but at least once a year, with disabled employees what can be done to ensure that they develop and use their abilities;

  • Make every effort when an employee becomes disabled to ensure that they stay in employment;

  • Take action to ensure that all employees develop an appropriate level of disability awareness to make these commitments work

  • Review the commitments each year and plan ways to improve the experience for disabled people by consulting key groups (including our Disability Network Group).

3. What is classified as a disability?

Under the Equality Act 2010, a disability is defined as a physical or mental condition which has a long-term and substantial effect on your daily life.

4. Which vacancies would come under the Disability Confident scheme?

The Disability Confident scheme and associated responsibilities apply to all National Citizens Advice vacancies based in the UK.

5. Why has Citizens Advice decided to sign up to this commitment.

The Disability Confident scheme and associated responsibilities and commitments are an example of Citizens Advice demonstrating our commitment to ensure that disabled people are treated fairly and have access to the same opportunities as everyone else.

By using the logo we make it clear to everyone that we welcome disabled applicants for all roles.

It also shows existing employees that we have a commitment to supporting them in work if they become disabled.

6. What is the Guaranteed Interview Scheme?

Citizens Advice has a Guaranteed Interview Scheme (GIS) for disabled applicants.  If you fill out the GIS declaration on our online application form we commit to interviewing you provided you meet the minimum criteria for the role (60 per cent).

7. How will applicants indicate they have a disability and would like to apply for the Guaranteed Interview Scheme?

Disabled applicants should indicate if they wish to apply for the Guaranteed Interview Scheme by ticking the box in the Guaranteed Interview Section on the job application form.  This box is available on all applications.

8. What if I need adjustments to be made for the interview?

If you are invited for an interview, you will be sent a confirmation letter confirming the details.  At this stage you are also able to advise any reasonable adjustments you require at the interview.

If appointed, we'll also make reasonable adjustments to how and where you work.  You don’t have to apply under GIS to specify any reasonable adjustments.

Access to Work maybe also be able to help if, for example, you need a British Sign Language (BSL) interpreter or other communication support at the interview. For more information about Access to Work, please visit: