This advice applies to Scotland. Change country
Council Tax Reduction - the decision
Once the local authority has all the information or evidence it needs, it must make a decision on your application for Council Tax Reduction (CTR) as soon as is reasonable.
The local authority must tell you in writing when it has made the decision. They will send you a revised council tax bill adjusted to show your reduced liability to pay council tax if you are entitled to a CTR.
The council tax bill should contain the following information:
- your right to ask for a review of the decision
- information about how the CTR has been calculated.
If you disagree with the decision
Internal local authority review
If you are not satisfied with the decision on your application, you should write to the local authority and ask them to review the decision. You should say what you think is wrong. You should do this within 2 months of the date that the local authority tells you its decision.
The local authority must consider your request for a review and tell you in writing what it decides. The internal review will be conducted by a local authority officer, or officers, who had no part in making the initial assessment of your application or circumstances.
If you disagree with the internal review of the decision
If you are still not satisfied when you have received the local authority's internal review of its decision, you can ask for an independent review. There is a time limit for doing this.
Complaining about a CTR application
As well as asking for the CTR decision to be reviewed, you can also consider making a complaint. You can complain whether or not you ask for the decision to be looked at again.
More help challenging a CTR decision
If you think the decision on your Council Tax Reduction application is wrong, you should consult an experienced adviser, for example, at a Citizens Advice Bureau - where to get advice.
Other useful information
Other help with council tax
If you are worried that you will not be able to pay your council tax, you may be able to apply for a discount or reduction off your bill, or you may be able to apply for other help to pay the bill.