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Challenging a Pregnancy and Baby Payment decision

This advice applies to Scotland

If you don’t agree with a decision about your Pregnancy and Baby Payment application, you can ask Social Security Scotland to look at it again. You’ll need to ask for a 're-determination'. 

How long do I have to ask for a re-determination

You need to contact Social Security Scotland within 31 days of the date that you found out about the decision.

Asking for a re-determination

You don't have to give any particular information about why you want Social Security Scotland to look again at your application. Although it is likely to be helpful if you say why you think the original decision was wrong.

You can ask for a re-determination by:

  • post – by filling out the form that was sent with your decision letter
  • telephone – by phoning Social Security Scotland.

Social Security Scotland's contact details are:

Social Security Scotland - Best Start Grant
PO Box 10300
Dundee
DD1 9FU

Tel: 0800 182 2222

If you miss the 31 day deadline

You can still ask for a re-determination, as long as it’s within 1 year of the decision.

You’ll need to give a good reason for why you couldn’t ask within the 31 day deadline.

How long will the re-determination take

Social Security Scotland must make the re-determination within 16 working days of getting your request.

Social Security Scotland will write to you to tell you what it has decided. It must give you reasons for the decision.

Your right to appeal

After Social Security Scotland has looked again at your application, if you still don't agree with its decision, you can take your case to an independent tribunal. This is the Social Security Chamber of the First-tier Tribunal for Scotland. Your case will be called 'an appeal'.

You must appeal within 31 days of being told of the re-determination.

Similarly, if Social Security Scotland doesn't make the re-determination with 16 working days, you can take your challenge to the Social Security Chamber of the First-tier Tribunal for Scotland.

Social Security Scotland must write to you and tell you if it hasn't made the decision within the time limit. It must tell you about your right to appeal and include a form for you to use if you want to appeal.

If you miss the 31 day time limit, you may be able to make a late appeal if you’re within 1 year of the determination. You will also need the tribunal’s permission to make a late appeal.

How to appeal

You will need to fill out the appeal form that Social Security Scotland sent you with the re-determination letter and send it back to Social Security Scotland.

You can also request an appeal by phoning Social Security Scotland. An adviser will fill out the form with you over the phone.

Social Security Scotland’s contact details are:

Social Security Scotland - Best Start Grant
PO Box 10300
Dundee
DD1 9FU

Tel: 0800 182 2222

Social Security Scotland will send your completed appeal form to the tribunal service within 7 days. It will also send the information that it used to make the determination. Social Security Scotland must tell you once it has sent your appeal form and all the information to the tribunal.

The tribunal will then contact you about the appeal.

The contact details for the First-tier Tribunal for Scotland (Social Security Chamber) are:

First-tier Tribunal for Scotland (Social Security Chamber)
Glasgow Tribunals Centre
20 York Place
Glasgow
G2 8GT

Telephone: 0141 302 5858
Email: sscadmin@scotcourtstribunals.gov.uk
Website: www.socialsecuritychamber.scot

If you need more help with an appeal, you can get advice from a Citizens Advice Bureau

Read more about appealing to the First-tier Tribunal (Social Security Chamber)

Other help you can get

If you’re not awarded a Pregnancy and Baby Payment or you still need more help, you could:

  • get a Baby Box – all newborn babies in Scotland are entitled to a Baby Box. Read more about the Baby Box
  • apply for a budgeting loan - if you’re on certain benefits, not including Universal Credit. Find out about budgeting loans
  • apply for a budgeting advance – if you’re on Universal Credit. Find out about budgeting advances
  • apply for a crisis grant or community care grant – if you’ve had some kind of emergency or your family is under pressure perhaps because of illness or relationship breakdown. See if you can apply for a crisis grant or community care grant
  • ask your local authority social work department – for a 'section 22 payment' if you are vulnerable in some way or your baby is at risk of harm. Find out what help you can get from your local authority
  • find out about grants from charities - you can search for grants on the Turn2us website.

If you need more help with the Pregnancy and Baby Payment or other issues to do with benefits,you can get advice from a Citizen Advice Bureau, see our get advice page.

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