Settling out of court
Before taking a trader to court, you should try and resolve the disagreement in other ways, by using alternative dispute resolution such as arbitration. Find out about your options here.
When and why to use arbitration under a code of practice to resolve a consumer complaint, who offers arbitration, how much it will cost, how much you can claim, and how long it will take.
How you should fill in the claim form when you’ve decided to apply for arbitration for a consumer complaint under a code of practice and the Chartered Institute of Arbitrators (CIArb) is handling the case.
How alternative dispute resolution (ADR) may help solve a consumer problem, a description of the main types ADR schemes and how to use them
How to apply for arbitration relating to a dispute, how an arbitrator decides the outcome, what happens after the decision, and who pays for the costs of arbitration.