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Settling out of court

Before taking a trader to court, you should try and resolve the disagreement in other ways, by using alternative dispute resolution such as arbitration. Find out about your options here.

Using arbitration to solve your consumer problem

When and why to use arbitration under a code of practice to resolve a consumer complaint, who offers arbitration, how much it will cost, how much you can claim, and how long it will take.

Making a claim for arbitration under a code of practice

How you should fill in the claim form when you’ve decided to apply for arbitration for a consumer complaint under a code of practice and the Chartered Institute of Arbitrators (CIArb) is handling the case.

Using Alternative Dispute Resolution to solve your consumer problem

How alternative dispute resolution (ADR) may help solve a consumer problem, a description of the main types ADR schemes and how to use them

How an arbitrator decides the outcome of a complaint

How to apply for arbitration relating to a dispute, how an arbitrator decides the outcome, what happens after the decision, and who pays for the costs of arbitration.