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Get help with online scams

This advice applies to Scotland

You can contact our scams advisers if you:

  • think you might have found an online scam
  • need advice about scams
  • want to report an online scam

We'll let you know what to do next, and give you support on the issues you might be facing.

Talk to us online

Use our web chat to talk to an adviser online. We can give advice about online scams and can also help if you've already been scammed. We'll need to ask you for a few details, including your postcode.

Chat is available from Monday to Friday, 9am to 5pm. It's closed on bank holidays. 

Use the online scams helper

The online scams helper helps you check if something might be a scam. It also gives advice on what to do if you’ve been scammed. 

Find out more about the online scams helper.

To report another type of scam

To report a scam that isn't an online scam, for example a phone scam, check the advice on how to report a scam.

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