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Sample letters

We have produced a series of interactive sample letters to help you with your problem.

Consumer

LetterDescription
Letter about problem with goods bought with a Hire Purchase Agreement Letter to credit provider about problems with goods bought on hire purchase.
Letter cancelling a contract - off-premises sales - on or after 13 June 2014 Letter to cancel a doorstep sale.
Letter cancelling a contract for services made by distance sale - before 13 June 2014 Letter to cancel an order for goods you bought by internet, phone, mail order, TV or telephone.
Letter cancelling a contract for services made by distance sale - on or after 13 June 2014 Letter to cancel an order for goods you bought by internet, phone, mail order, TV or telephone.
Letter cancelling a contract made in home or workplace - before 13 June 2014 Letter to cancel a doorstep sale.
Letter cancelling a distance sale to buy goods Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.
Letter cancelling a distance sale to buy goods - on or after 13 June 2014 Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.
Letter complaining about faulty goods Letter to complain to trader about faulty goods. Depending on your situation, you can ask for the goods to be repaired, replaced or receive a full, or partial, refund.
Letter for debt repayment to an energy supplier Letter to negotiate a debt repayment with an energy supplier.
Letter making a claim for equal liability from your credit provider Letter to credit provider claiming equal liability for goods or services bought on credit.
Letter to an energy supplier about back billing Letter to complain about back-billing by an energy supplier.
Letter to ask to be placed on list of unsecured creditors Letter to ask to be placed on a list of creditors if a company has gone out of business.
Letter to builder about poor quality work Letter to ask a builder to sort out poor quality work.
Letter to complain about a service - costs Letter to tell a trader that you are not willing to pay the amount charged where this is more than the original quotation/estimate or where no price was agreed in advance.
Letter to complain about a service - delays Letter to complain to a trader about delays in starting or finishing a service.
Letter to complain about a service - poor standard of work Letter to complain to trader about poor standard of work.
Letter to complain about energy mis-selling Letter to complain to an energy supplier about mis-selling of a gas or electricity contract.
Letter to complain about faulty goods supplied with a service Letter to complain to trader about faulty goods supplied with a service.
Letter to complain to an energy supplier Letter to complain to an energy supplier.
Letter to complain to energy supplier about transfer without consent Letter to complain when you are transferred to another energy supplier without consent.
Letter to dispute a mobile, TV or internet bill Letter to complain about a mobile phone, TV or internet bill.
Letter to say you received goods or services you didn't ask for Letter to trader about unsolicited goods or services.

Debt and money

LetterDescription
Ending a hire purchase or a conditional sale agreement - letter Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more.
Holding letter Letter to ask creditors to hold off for a short period while you work out your budget or get advice.
Letter to complain about a payday loan Letter you can use to help you complain to a payday lender if they haven't followed the rules.
No money to pay creditors - letter Letter for when you have no money available to offer to your non-priority creditors.
Offer to non-priority creditor - letter Letter for when you have some money available to offer your non-priority creditors.
Request to write off a debt - letter Letter for when you can't make an offer of repayment and your circumstances are not going to improve.

 Work

LetterDescription
Letter to raise a grievance at work Letter to raise a grievance by an employee about something which has happened at work.