Letter to complain about faulty goods supplied with a service
This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales
You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
Before you use this template, make sure you read our advice on:
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
01632 960001
sam123@mail.com
Warm Holmes Ltd
24 Station Road
Giltham
GT16 3LP
25 April 2024
Reference: 223388/6
To whom it may concern,
Re: Consumer Rights Act 2015
On 14 January 2022 you completed the following work for me: New boiler and central heating system installation
I paid £300.
One of the radiators leaks and has ruined my carpet.
In support of my claim, I'm enclosing: photos of the damage to my carpets from the leaky radiator
I would like you to:
Replace the leaky radiator, and the other radiators that have all been painted using paint meant for walls and provide payment to cover for the cost of the damaged carpet.
Please respond to my complaint in the next 14 days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
Sam Hoolin
Further help
Contact your local Citizens Advice bureau or Advice Direct Scotland's consumer advice service if you need more help.